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Title:  Customer Logistics Specialist - IMEX

Date:  16-Aug-2022

Auckland, KiwiRail Ltd, NZ, 1010

Business unit:  Operations and Commerce
Position status:  Permanent
Employment type:  Full Time
Level of experience:  Entry-Level

  • Are you passionate about delivering great customer service and looking for your next challenge?
  • 24/7 shift work on a pre-planned roster with excellent penalty rates
  • Join a friendly and supportive team
  • We have the perfect role to get your career in freight customer service on track


Here at KiwiRail we empower our people to shine. We look for passionate go-getters that want to be part of our team and are hungry to learn. If this sounds like you and you have an interest in growing your career within our organisation, then read on!

We have a permanent role available in our IMEX team. The role is based in our contemporary Parnell office and will move to Ellerslie in August 2022. 


Te mea angitu kei a tatou: The opportunity we have

We have an opportunity for an awesome Customer Logistics Specialist to join us based in our offices in Auckland CBD. You will be an important part of making sure customer freight is booked and our trains are built correctly, run smoothly, and keeping all teams informed of any delay or progress along the way!

As a Customer Logistics Specialist within our Import/Export (IMEX) team, you will be responsible for ensuring customer cargo is booked and delivered to its final destination in a timely and efficient manner.


He aha nga pukengae rapu ana tatou: What skills are we looking for

You will excel at customer service and have ideally worked within freight, logistics or transport industries and be able to work within a busy work schedule. Your strong communication skills and ability to multitask and build effective business relationships will allow you to deal with customers and external stakeholders and adapt to unexpected changes to meet our customer needs.


  • Proven experience working within a multi-faceted customer service environment
  • You can easily multitask while remaining calm under pressure
  • Able to maintain a high level of attention to detail as well as data entry and reporting accuracy
  • A real go-getter with a passion to grow your career within a freight industry
  • Strong analytical capability and can pick up new computer systems Proficiency in the MS Office suite is a must
  • Experience within the freight, transport or logistics industry is advantageous


Your Benefits:

This is a great opportunity to make an impact within a progressive organisation that is currently undertaking numerous new and exciting projects.

  • Heavily discounted travel and holiday homes
  • Access to training and study assistance programmes
  • Continued mentoring and support


You will excel in a fast-paced environment, where you will be faced with time pressures, customer demands and operational disruptions outside of your control. You will rise to the challenge and enjoy the satisfaction of solving problems and working within constraints to provide the best outcomes. 

KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.


Customer Logistics Specialist PD 


Applications close: 25th August 2022 


Job Segment: Logistics, Data Entry, Operations, Administrative