Title:  Customer Engagement Manager

Customer Engagement Manager

Position Description

• Strong, meaningful relationship focus
• Contribute to being our customers’ first choice
• Auckland based

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. 

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. 

He whakamārama mo te tūranga mahi | About the role:

The purpose of this role is to build strong, lasting relationships with our customers, creating meaningful interactions to drive trust, satisfaction and long-term value. You will support the Customer Engagement Manager and the sales teams to create opportunities to enhance current relationships and build new customer relations.

Within the area of responsibility, this role is required to:

• Build the reputation of KiwiRail brand with customers
• Develop a calendar of customer communication and engagement that effectively delivers to our ambition of being “our customers’ first choice, as a trusted and sustainable partner to move freight & people”
• Support sales/commercial team to build customer base
• Create, organise and execute events and roadshows to engage with current customers and attract new customers
• Design and execute initiatives to boost engagement

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

Knowledge and experience

• You're skilled in creating impactful B2B communication – writing articles, press releases, online content, direct communications, presentations
• You have direct experience of event management – trade shows, customer events, etc
• You have people leadership experience of 3+ years
• You will have 10+ years of overall experience

Ways of working / Work-related qualities

• You make good decisions and are politically aware
• You can work collaboratively
• You're flexible and practical

Other Requirements

• You have a current and valid NZ Driver's Licence

Qualifications

You need:

• A relevant degree in Marketing, Communications, Commerce/Business

Nōu te rourou | What's in it for you:

• Competitive salary plus 4% employer KiwiSaver contribution
• Professional development opportunities to help you grow and succeed
• Access to NZ Rail Staff Welfare Trust benefits, including holiday homes, medical support and discounted travel
• Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact

Kua rite, kia rite | Ready to Make a Difference?

Rā aukati | Applications close: 21 September 2025