Title:  Customer Master Data and Delivery Support

Customer Master Data and Delivery Support Advisor

• Location, Auckland (Ellerslie)
• Permanent, 40hrs p/week Monday to Friday
• On the job training provided

Position Description

He kōrero mō mātou | About us:

KiwiRail connects Aotearoa in a way that is safe, sustainable, and future-focused. For more than 150 years, rail has supported communities, moved freight, and linked people across the country.

Our purpose — Hononga Whaikaha, Oranga mō Aotearoa — reflects our commitment to stronger connections and a better New Zealand. We work as one team, supporting each other, our customers, and the communities we serve. Safety, health, and wellbeing guide everything we do.

He whakamārama mō te tūranga mahi | About the role:

As a Customer Master Data and Delivery Support Advisor, you will provide essential coordination and administrative support to the Customer Delivery team. Your work will help improve consistency, efficiency, automation and data quality across the function.

You will support day-to-day operations by managing information, coordinating activities, and maintaining accurate customer and operational data. This role also contributes to reporting, process improvement, and customer outcomes.

You will work closely with leaders and teams across the business, ensuring information is reliable, deadlines are met, and processes run smoothly. A strong focus on safety, confidentiality, and customer service is key.

Ngā pukenga e rapu nei mātou | What you will bring:

We are looking for someone organised, adaptable, and confident working in a fast-paced environment. You will bring:

• Strong administration experience with high attention to detail
• Confidence using Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Experience with SharePoint and CRM systems such as MS Dynamics 365 (preferred)
• Ability to plan, prioritise, and manage competing tasks independently
• Experience in data entry, data management, and basic analysis
• Clear written and verbal communication skills
• Ability to follow processes and meet deadlines
• A professional and confidential approach to sensitive information
• Confidence handling unexpected issues and changing priorities
• A collaborative approach and commitment to team success

Nōu te rourou | What’s in it for you:

At KiwiRail, you will be part of a team that plays a vital role in New Zealand’s transport network. We offer:

• A competitive salary and benefits package
• Opportunities for training and career development
• A supportive and inclusive team environment
• The chance to contribute to meaningful work that connects communities
• Ongoing development within a large and diverse organisation

Kua rite, kia rite | Ready to Make a Difference?

If you are ready to bring your organisation, data, and coordination skills to a role that makes a real impact, we would like to hear from you.

Apply now and help us deliver stronger connections for a better New Zealand.

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 15th May 2026 (unless filled sooner)