Title:  Dynamics 365 Support

• Position could be in Auckland or Wellington     
• Career development and growth opportunities   
• Full Time - Permanent (40 Hours per week Monday – Friday)   

Position Description  

He whakamārama mō te tūranga mahi | About the role: 

As a Dynamics 365 Support – CRM specialist, you will be responsible for the day-to-day support, optimisation, and continuous improvement of KiwiRail's CRM platform. Working at the intersection of business and technology, you'll help ensure our digital applications are fully utilised, delivering efficient and effective outcomes across the organisation.  

Key responsibilities include: 

• Providing support for Dynamics 365 CRM incidents, service requests, and user enquiries while meeting agreed service levels 
• Partnering with business users and operational teams to understand requirements, gather feedback, and identify opportunities for improvement  
• Managing relationships with third-party vendors and coordinating support to ensure optimal product performance  
• Contributing to backlog prioritisation and product enhancement initiatives that improve user experience and business outcomes 
• Analysing usage data and user insights to support informed decision-making and continuous improvement 
• Supporting user training, knowledge sharing, and adoption of CRM capabilities across the business 
• Participating in a 24x7 on-call roster to support business-critical systems  

Ngā pukenga e rapu nei mātou | What you will bring: 

We're looking for someone who combines strong CRM support experience with a customer-focused mindset and a passion for technology-enabled improvement. 

You will bring: 

• Experience supporting Dynamics 365 CRM or similar enterprise applications 
• Strong troubleshooting and application support capability within a complex business environment 
• Experience working with stakeholders to gather requirements and translate business needs into practical solutions 
• The ability to analyse data, identify trends, and contribute to product optimisation and user engagement 
• Strong vendor and stakeholder relationship management skills 
• Familiarity with Agile ways of working and tools such as JIRA or Trello 
• Excellent communication, organisation, and prioritisation skills  
• A proactive approach to continuous improvement and delivering value for end users  
• A qualification in Business, Information Technology, Computer Science, or a related discipline, or equivalent experience 

Nōu te rourou | What’s in it for you:  

• Competitive salary plus a 4% employer KiwiSaver contribution  
• Staff-discounted Southern Cross medical insurance  
• Discounts with a range of retail partners  
• Discounted staff travel across the KiwiRail network  
• Access to the NZ Rail Staff Welfare Trust, including holiday homes nationwide and wellbeing support  
• The opportunity to support technology platforms that power an essential national transport network  

Rā aukati | Applications close: 31 July 2026 (Unless Filled Sooner)  

Successful candidates must pass a pre-employment medical and drug screen  

Applicants must hold New Zealand residency or citizenship  

KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.