Title:  Sales and Service Consultant

Position Description

He kōrero mō mātou | About us:

At KiwiRail, we connect people, communities, and businesses across New Zealand through safe and sustainable transport. Great Journeys of New Zealand showcases some of the country’s most spectacular landscapes and creates memorable travel experiences for visitors from New Zealand and around the world.

Our teams are passionate about hospitality, customer care, and working together to deliver journeys that people will remember long after they arrive at their destination.

He whakamārama mō te tūranga mahi | About the role:

As a Sales & Service Consultant, you will be the first point of contact for many of our customers, helping them plan and enjoy their journey with Great Journeys of New Zealand. Based in Christchurch, on a 7-day rotating roster work environment, this role combines customer service, sales, and operational support.

You will assist retail, wholesale, and group customers and their agents, process bookings accurately, and provide expert travel advice. You will also support passengers at Christchurch Railway Station and help ensure a smooth check-in experience.

Your responsibilities will include:

• Providing outstanding customer service across phone, email, and face-to-face interactions
• Processing bookings, changes, refunds, and travel documentation accurately and on time
• Promoting and upselling Great Journeys products and services
• Assisting customers with itinerary planning and travel enquiries
• Communicating timetable changes and service disruptions clearly and professionally
• Supporting seat planning and operational coordination for scenic train services
• Reconciling daily cash and EFTPOS transactions and completing required reporting
• Working closely with onboard, operations, sales, and customer care teams

 Health and safety is an important part of how KiwiRail operates. You will be expected to support our Zero Harm approach and help maintain a safe environment for customers, colleagues, and the public.

Ngā pukenga e rapu nei mātou | What you will bring:

We are looking for someone who enjoys helping people and can stay organised in a busy customer-focused environment.

You will bring:

• A proven track record of delivering excellent customer service, ideally in a frontline role
• Strong sales and communication skills
• Excellent written and spoken English
• Good computer skills and experience using reservation or booking systems
• Knowledge of New Zealand tourism destinations and visitor activities
• A professional, friendly, and solutions-focused approach

• The ability to work well within a team and contribute ideas for service improvement

It would be helpful if you also have:

• Experience in the travel or tourism industry
• A recognised travel industry qualification
• Additional language skills

Nōu te rourou | What’s in it for you:

Joining Great Journeys of New Zealand means being part of a team that is proud to showcase Aotearoa to the world.

We offer:

• Competitive salary and employment benefits
• Ongoing training and product development opportunities
• A supportive and collaborative team environment
• The opportunity to work in New Zealand’s tourism and rail industry
• Career development opportunities within KiwiRail
• A role where no two days are the same and every customer interaction makes a difference

Kua rite, kia rite | Ready to Make a Difference?

If you are passionate about customer service, enjoy travel and tourism, and want to help create exceptional journeys across New Zealand, we would love to hear from you.

Apply now with your CV and cover letter and become part of the team that brings Great Journeys of New Zealand to life.

KiwiRail is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds and experiences.

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 9th August 2026 (unless filled sooner)