Title:  Tour Guide GJNZ - Auckland or Christchurch

• Position can be based in Auckland or Christchurch  
• Commence Mid-August 2025 (Full Training Provided) 
• Fixed Term Contract - September 2025 to May 2026 (Monday to Sunday)  

Position Description  

He kōrero mō mātou | About us:    

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.    

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you are passionate about innovation and safety, we would love to welcome you aboard.   

Teamwork, collaboration, safety, and innovation are at the heart of what we do. By modernising rail and ferry services, KiwiRail is building an exciting future, and you can be part of it. 

He whakamārama mō te tūranga mahi | About the role: 

Join us for the 2025–2026 autumn season as a Tour Guide – a vital ambassador for our scenic rail tours and guided experiences. This is a fixed-term opportunity starting as soon as possible and running until mid-May 2025. 

You'll accompany guests between Auckland and Queenstown, offering cultural insights, organising activities and accommodations, and managing on-the-go logistics. Whether by train, coach, or ferry, you'll ensure our guests are informed, comfortable, and inspired. Alongside your tour responsibilities, you'll also contribute behind the scenes with reporting, admin, and supplier coordination. 

Ngā pukenga e rapu nei mātou | What you will bring: 

We’re looking for someone who combines customer passion with operational savvy: 

• At least 2 years' tour guiding experience 
• Strong people skills and fluent English communication (verbal and written) 

• Knowledge of Aotearoa’s key tourism destinations and cultural context 
• Organisational strength with attention to detail and flexibility 
• Proficiency in IT systems and booking platforms 
• A tertiary qualification in tourism or relevant experience 
• Te reo Māori knowledge and appreciation of te ao Māori is desirable 

Nōu te rourou | What's in it for you:   

At KiwiRail, you’ll enjoy more than just a rewarding career:   

• Opportunities for training and career progression in a supportive team environment   
• A chance to make a real impact on New Zealand’s sustainable future   
• Enjoy our Scenic trains and Interislander with discounted travel privileges   
• Access to discounted Southern Cross health insurance for you and your family   
• Access to NZ Rail Staff Welfare benefits, including holiday houses, medical support and retail discounts   
• All PPE & training supplied   
• 4 weeks of annual leave 

Kua rite, kia rite | Ready to Make a Difference?   

Rā aukati | Applications close: 23 May 2025 unless filled sooner!  

*Please Note, all successful candidates must undergo and pass a pre-employment medical and drug screen. Due to the nature of this role, we require successful candidates to hold a NZ residence or citizenship*