Title:  Te Huia Team Leader

Te Huia Team Leader

• Location, Hamilton
• Monday to Sunday rostered 40 hrs p/week
• Lead the day-to-day operations

Position Description

He kōrero mō mātou | About us:

At KiwiRail, we connect Aotearoa through safe, sustainable rail and ferry services. For more than 150 years, we have supported communities, businesses, and tourism across the country.

Our purpose, Hononga Whaikaha, Oranga mō Aotearoa – Stronger Connections, Better New Zealand – guides how we work. We value teamwork, care for our people, and take pride in delivering reliable services that support the future of New Zealand.

He whakamārama mō te tūranga mahi | About the role:

As Te Huia Team Leader, you will lead the day-to-day operation of inter-regional commuter and long-distance passenger services from Hamilton. You will ensure services run safely on time, and to a high customer standard.

You will provide visible leadership at Hamilton Station, supporting onboard crew and working closely with internal teams and external partners. You will also play a key role in managing disruptions, coordinating responses, and keeping customers informed.

This role combines operational oversight, team leadership, and customer focus. You will help build a positive team culture while maintaining high safety and service standards.

Ngā pukenga e rapu nei mātou | What you will bring:

We are looking for someone who can lead with clarity, support their team, and respond to changing situations.

• Experience in operations within a similar or related industry
• Experience with staff rostering in a unionised, shift-based environment
• Strong focus on safety, health, and wellbeing
• Proven ability to build positive working relationships
• Confidence using a range of IT systems
• Ability to communicate clearly and solve problems effectively
• A customer-focused approach, with experience in service delivery
• Ability to work under pressure and adapt to changing conditions
• A current, full New Zealand driver’s licence

Desirable:

• Experience in tourism or passenger transport services
• Knowledge of New Zealand employment and health and safety legislation
• Relevant qualifications in customer service or operations
• Language skills, including Te Reo Māori or NZ Sign Language

Nōu te rourou | What’s in it for you:

At KiwiRail, you will be part of a team that keeps New Zealand connected.

• Competitive salary and benefits
• Opportunities for training and career development
• A supportive team environment focused on safety and wellbeing
• The chance to lead a key passenger service in the Waikato region
• A meaningful role contributing to New Zealand’s transport network

Kua rite, kia rite | Ready to Make a Difference?

If you are ready to lead a team, support safe operations, and deliver great customer experiences, we would like to hear from you.

Apply now and help us deliver stronger connections for a better New Zealand.

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 15th May 2026 (unless filled sooner)