Title:  Business Support

Business Support

• Keep New Zealand on track – focus on delivering New Zealand’s rail future
• Ensure efficiency across a busy and fast-changing environment
• Permanent full-time role, based in Palmerston North

Position Description

He kōrero mō mātou | About us

At KiwiRail, we’re here to connect New Zealand sustainably. For more than 150 years, rail has linked people, places, and industries, while showcasing our country to the world. Our purpose, ‘Stronger Connections, Better New Zealand’, drives us to modernise and grow rail and ferry services that support communities, customers, and our people.

We’re a team of more than 4,500, and every connection we make – with each other, with our union partners, with customers, and with stakeholders – matters. Safety, wellbeing, and teamwork are at the heart of how we work. 

He whakamārama mō te tūranga mahi | About the role

This is a wide-ranging support role at the centre of KiwiRail’s Infrastructure business. You’ll provide essential coordination, administration, and operational assistance to our Infrastructure Team across the lower North Island, helping them work smoothly and focus on delivering New Zealand’s rail future.

From managing complex calendars, meetings, and reporting, to supporting compliance, financial processes, and onboarding new leaders, you’ll keep the team organised and connected. You’ll also help improve processes, share information, and ensure everything runs efficiently across a busy and fast-changing environment. 

Ngā pukenga e rapu nei mātou | What you will bring

We’re looking for someone who is organised, proactive, and comfortable working across a wide range of tasks.  Your positive attitude, great people engagement skills with high levels of agility and a financial acumen, will set you up for success in this role. Ideally, you’ll have:

• 2–4 years’ experience in administration or operational support, preferably in a large or infrastructure-focused organisation
• Confidence managing busy schedules, deadlines, and sensitive information
• Familiarity with financial, invoicing and compliance systems (SAP or similar)
• Strong communication and relationship-building skills across all levels
• A detail-focused and solutions-oriented approach
• An understanding of health and safety compliance
• Flexibility and adaptability in a fast-paced environment
• NCEA Level 2 (or equivalent), or NCEA Level 1 with experience

A current driver’s licence and your ability to meet safety and compliance checks is a requirement in this position.

Nōu te rourou | What’s in it for you

• Competitive salary and benefits package
• The chance to contribute to major projects shaping New Zealand’s transport future
• Career development opportunities across KiwiRail’s wide network of teams and disciplines
• A supportive workplace that values safety, teamwork, and inclusion
• Opportunities to build strong professional networks across the business

Kua rite, kia rite | Ready to Make a Difference?

If you’re ready to play a vital part in keeping KiwiRail’s infrastructure business running at its best, we’d love to hear from you. Apply online today and help us build stronger connections for a better New Zealand.

KiwiRail is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds, and we encourage people from underrepresented groups to apply. Together, we’ll keep New Zealand moving forward. 

All aboard for a rewarding career with KiwiRail!

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 30 November 2025 (unless filled sooner)