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Title:  Customer Service Representative Counter

Date:  09-Sep-2021

Picton, KiwiRail Ltd, NZ, 7220

Business unit:  Operations and Commerce
Position status:  Fixed Term
Employment type:  Part Time
Level of experience:  Entry-Level

Your Role:

Interislander have exciting opportunities for motivated Customer Service Representatives to join our team at the Picton Ferry Terminal on a fixed term basis over our busy summer period.  We have 8 part time roles working 25 hours per week.  


As a Customer Service Representative, not only will you provide exceptional customer service delivery to our passengers, you will also:

  • Coordinate passengers and their bookings
  • Assist with ticketing and check-in services for both passengers and commercial vehicles
  • Ensure customer’s luggage is well looked after and properly labelled
  • Provide general travel advice and information to our passengers


Your Skills:

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

To be successful in this role, you must:

  • Be able to think on your feet in a fast-paced environment
  • Have a strong customer focus with the ability to relate to people at all levels
  • Have a sense of urgency and work with speed and accuracy
  • Be a great problem solver
  • Maintain your composure and help keep passengers calm in high stress situations
  • Have impeccable attention to detail and a talent for multi-tasking
  • Have exemplary communication and interpersonal skills
  • Have a moderate level of physical fitness as some lifting of passenger’s luggage is required


Please click apply if you would like to work for us! This role closes Wednesday 22 September 2021.


For any queries please contact Jenna McNally - Talent Acquisition Partner by emailing jenna.mcnally@kiwirail.co.nz

Job Segment: Customer Service Representative, Recruiting, Customer Service, Human Resources