Title:  Customer Logistics Specialist

Customer Logistics Specialist

• Location, Christchurch
• Exposure to shift work in a 24/7 environment
• Career growth opportunity

Position Description

He kōrero mō mātou | About us:

At KiwiRail, we connect communities and businesses across New Zealand through safe and sustainable rail. Our network plays a vital role in keeping the country moving, every day.

We work as one team, supporting each other to deliver reliable services for our customers and communities.

He whakamārama mō te tūranga mahi | About the role:

As a Customer Logistics Specialist, you will ensure freight is booked, managed, and delivered on time and to specification. You will coordinate road and rail movements, manage bookings, and respond to customer enquiries.

This is a front-line, customer-focused role operating on a 24/7 rotating roster, including nights and weekends.

You will:

• Manage freight bookings to maximise train utilisation

• Coordinate with internal teams and external partners to move cargo efficiently
• Respond to customer enquiries and resolve issues in a timely manner
• Monitor delays and implement recovery plans when disruptions occur
• Maintain accurate reporting, forecasting, and data analysis
• Promote and lead safe work practices in all activities

Safety is central to this role. You will lead by example and support a zero harm environment.

Ngā pukenga e rapu nei mātou | What you will bring:

We are looking for someone who thrives under pressure, is highly customer-focused, and brings strong communication skills to a dynamic, operational environment.

You will bring:

• At least 2 years’ experience working in customer focused or contact centre environment, ideally withing freight or logistics.
• The ability to remain calm, organised and solution focused under pressure esp. working with across different systems and processes
• Clear communication skills, both written and verbal
• Strong attention to detail and data accuracy
• Intermediate skills in Microsoft Office, including Excel and Outlook
• Confidently navigate and manage multiple systems simultaneously to support operations
• The ability to manage competing priorities and meet timeframes
• A team-focused approach with a strong commitment to safety

It would be great if you also have:

• Experience in freight, shipping, or transport
• Exposure to shift work in a 24/7 or shift based contact centre environment
• Knowledge of customer management systems
• Understanding of New Zealand geography

Nōu te rourou | What’s in it for you:

At KiwiRail, we offer a supportive environment where you can grow and develop your career.

You will benefit from:

• A competitive salary and shift allowances
• Ongoing training and development opportunities
• Career pathways across KiwiRail’s wider operations
• The chance to contribute to an essential service for New Zealand
• A strong focus on wellbeing, safety, and teamwork

Kua rite, kia rite | Ready to Make a Difference?

If you are ready to support customers and keep freight moving safely and efficiently, we would like to hear from you.

Apply now and help us deliver for New Zealand.

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 19 April 2026 (unless filled sooner)