Title:  Product Development Manager

All aboard for innovation – shape the future of passenger experiences with KiwiRail

Product Development Manager, Passenger

• Keep New Zealand on track and shape the future of travel
• Design and deliver new experiences
• Permanent full-time role, based in Wellington or Christchurch

Position Description

He kōrero mō mātou | About us

At KiwiRail, we connect people, communities, and businesses across Aotearoa. For over 150 years, our trains and ferries have been at the heart of New Zealand’s transport story. Today, we are proud to carry this legacy forward—delivering sustainable journeys that strengthen connections and create value for New Zealand.

We’re a team of over 4,500 people who care deeply about working safely, supporting one another, and making a difference for our customers and communities.

He whakamārama mō te tūranga mahi | About the role

As Product Development Manager, Passenger, you’ll shape the future of travel on our scenic rail journeys and Interislander ferries. You’ll design and deliver new experiences—tours, packages, onboard events, and guest enhancements—that delight travellers and support our commercial and customer-centric goals.

This role works closely with internal teams and external partners to create innovative, sustainable, and customer-led offerings. By turning insights into action, you’ll help ensure our products remain unique, competitive, and memorable for every passenger. 

Ngā pukenga e rapu nei mātou | What you will bring

We’re looking for someone who brings creativity, collaboration, and commercial thinking. You will have:

• Experience in tourism product development, visitor experience design, or a related field

• Knowledge of design-thinking and customer-centred design approaches

• Strong skills in market research, competitor analysis, and commercial evaluation

• The ability to manage multiple projects and stakeholders with confidence

• Up-to-date knowledge of tourism markets, trends, and sustainable practices

• A relevant degree (tourism, business, or product development) or equivalent experience

Personal qualities that will help you succeed include:

• Customer focus and a passion for creating memorable visitor experiences

• A collaborative, inclusive, and innovative working style

• Strategic thinking combined with practical problem-solving skills

• Strong organisation and adaptability in a fast-paced environment 

Nōu te rourou | What’s in it for you

At KiwiRail, we offer more than just a job. You’ll enjoy:

• A competitive salary and benefits package

• Opportunities to innovate and influence how New Zealand travels

• Career growth pathways within a diverse and supportive organisation

• The chance to contribute to sustainable tourism and showcase Aotearoa to the world

• A workplace that values inclusivity, safety, and wellbeing

Kua rite, kia rite | Ready to Make a Difference?

If you’re ready to create world-class guest experiences and help shape the future of passenger travel in New Zealand, we’d love to hear from you. Apply today and bring your ideas on board.

KiwiRail is committed to building a diverse workforce that reflects the communities we serve. We welcome applications from people of all backgrounds, abilities, and identities.

All aboard for a rewarding career with KiwiRail!

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 11 January 2026 (unless filled sooner)

We value your application and interest in working for KiwiRail. Our Recruitment team are away from Monday 22 December 2025 until Monday 12 January 2026. Please expect a delayed response to your application. We will endeavour to review your application upon our return.