Title:  Service Delivery Engineer Lead

• Position based in Wellington
• Permanent Full time Position (40 hours per week)  
• Career development and growth opportunities

Position Description

He kōrero mō mātou | About us: 

KiwiRail has been connecting New Zealanders for over 150 years. Our vision, Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand), drives us to create sustainable, efficient transport solutions that benefit our people, communities, and environment. 

Teamwork, Collaboration, Safety, & Innovation are at the heart of what we do. By modernising rail and ferry services, KiwiRail is building an exciting future, and you can be part of it. 

He whakamārama mō te tūranga mahi | About the role:

As Service Delivery Engineer Lead, you’ll take the reins of our ICT operations from our Wellington base. Your leadership will drive the seamless delivery of ICT services across the organisation, ensuring alignment with business needs and surpassing expectations.

This role is pivotal in forging strong collaborations with executives, stakeholders, and technical teams. You’ll focus on elevating service quality, optimising resources, and fostering a safety-first culture.

Key Responsibilities:

• Oversee ICT service delivery, ensuring compliance with SLAs and enhancing client satisfaction
• Act as the primary contact for executive and board-level ICT support
• Manage escalated incidents, ensuring prompt and effective resolutions
• Lead service improvement initiatives to optimise performance and efficiency.
• Mentor and guide the service delivery team, cultivating a collaborative and high-performing environment
• Drive successful and cost-effective delivery of ICT projects
• Deliver comprehensive service performance updates and insights to stakeholders

Ngā pukenga e rapu nei mātou | What you will bring:

We’re seeking an experienced professional who can combine technical expertise with exceptional leadership skills. Ideally, you’ll have:

• 5+ years of ICT service delivery and leadership experience
• Proven ability to manage client relationships and implement service improvement strategies
• Expertise in ICT infrastructure, networking, cloud services, and cybersecurity
• Strong problem-solving skills with a client-focused approach
• Leadership qualities that inspire and nurture high-performing teams
• Relevant certifications (e.g., ITIL, PMP) are a plus
• A steadfast commitment to health and safety in all operations

Nōu te rourou | What’s in it for you:

At KiwiRail, we value and invest in our people. Joining us offers:

• A vibrant, collaborative work environment with room for career growth
• Five weeks of annual leave for a healthy work-life balance
• Access to discounted travel, health insurance, and holiday homes across New Zealand
• An opportunity to make a tangible difference to New Zealand’s rail network

Kua rite, kia rite | Ready to make a difference?

Applications Close: 20 January 2025 - We value your application and interest in working for KiwiRail, however our Recruitment team are away from Friday 20 December 2024 until Monday 13 January 2025. Please expect a delayed response to your application, we will endeavour to respond as soon as possible.

Due to Immigration Regulations, we are currently only accepting applications from candidates residing within New Zealand as New Zealand Residents or as Citizens for this role!