Title:  Shore Operations Manager

Shore Operations Manager

Position Description

• Drive excellence, stakeholder relationship focus
• Member of the Interislander senior leadership team
• Permanent, Wellington based

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. 

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. 

He whakamārama mo te tūranga mahi | About the role:

The Shore Operations Manager is responsible for overseeing and ensuring the effective management and performance of all shore-based operational activities. It is expected you will foster collaborative and productive relationships, both within Interislander and across the broader organisation, as well as with external contractors and suppliers, to drive optimal outcomes for KiwiRail.  

Key accountabilities include:

• Operational Performance Management: Monitoring and improving performance metrics, processes, and service delivery - centred on four key areas: safety, reliability, great customer experience, and schedule integrity
• Team Leadership: Leading and developing high-performing teams, fostering a culture of collaboration and accountability
• Customer Focus: Aligning operations to meet customer expectations and enhance satisfaction
• Strategy Execution: Developing and implementing operational strategies that align with company objectives
• Budget and Resource Management: Managing budgets, controlling costs, and optimizing resource allocation
• Stakeholder and Contractor Management: Building strong relationships with internal and external stakeholders and contractors to achieve business goals
• Risk Management and Compliance: Identifying risks, ensuring compliance, and maintaining operational integrity

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

You will need a balanced combination of technical expertise, strategic vision and leadership experience along with:

• A minimum of five to seven years’ experience leading operational teams, optimising operations, managing budgets and aligning operational strategies with overarching business objectives
• Experience in logistics and transport operations will be considered a strong advantage
• Exceptional leadership and collaborative skills, with the ability to influence and engage stakeholders at all levels
• Strong strategic thinking and problem-solving abilities, with a focus on delivering results
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences

It’s important that you are able to demonstrate the ability to see the big picture and be resilient within a changing, evolving work environment.

Nōu te rourou | What's in it for you:

• Competitive salary plus 4% KiwiSaver employer contribution
• Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust 
• A supportive working environment focused on your development and growth
• A strong Zero Harm policy to keep you safe

Kua rite, kia rite | Ready to Make a Difference?

Rā aukati | Applications Close:   3 May 2026