Title:  Technical Support

Technical Support - Interislander

Position Description

• Administrative support focus
• Wide range of responsibilities and tasks
• Permanent, Wellington based

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being. 

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard. 

He whakamārama mo te tūranga mahi | About the role:

This role provides high‑quality business, administrative and operational support to the Interislander Operations team. It ensures the smooth coordination of safety, maintenance, reporting, finance administration, data integrity and documentation processes. You will champion safe working practices, support staff through return‑to‑work processes, and help maintain the information, systems and documentation that underpin operational performance and compliance.

Your responsibilities will include: 

• Administration and customer support
• Systems and compliance
• Management of return‑to‑work and injury process for managers
• Operational reporting
• Project administration

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

Knowledge and experience

• You will have 3-5 years of experience in administration/support
• Proficient with MS Office suite, particularly in excel (formula knowledge & pivot tables)
• Knowledge of finance functions such as invoicing etc. (working knowledge of SAP and Maximo would be an advantage)
• Attention to detail
• Excellent communication skills (written & verbal)
• Be able to work autonomously
• Be a team player, who can easily build rapport with others

Ways of working / Work-related qualities

• You communicate well at all levels
• You organise your time effectively, ensuring tasks are prioritised and delivered to a high standard
• You value diversity and help create an inclusive workplace
• You find creative solutions to work challenges and aren't afraid to try new approaches

Other Requirements

• You can pass regular drug and alcohol screenings
• You have a current and valid Full NZ Driver's Licence

Qualifications

• You need:

• • NCEA Level 2 or equivalent

Nōu te rourou | What's in it for you:

• Competitive salary plus 4% KiwiSaver employer contribution
• Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust 
• A supportive working environment focused on your development and growth
• A strong Zero Harm policy to keep you safe

Kua rite, kia rite | Ready to Make a Difference?

Rā aukati | Applications close: 7 April 2026